Returns & Exchanges

Since we are working on one of a kind pieces basis, we do not offer full return policy, but in case you want to return it because it does not fit you size, you can do it within 2 working days after delivery time.

In that case we will issue a voucher for the amount of your purchase that you could use either in our online shop or in our space in Marrakech. We hope you understand.

Please note that we don’t have a lifetime guarantee on any of our pieces, the longest period you can exchange a piece is 6 months and that goes for repairing a piece as well.

Please bear in mind, all our pieces are made out of vintage and antique pieces with all what that means. Sometimes you will find faded colors, small stains or damages.

We believe those signs only make our pieces more precious and authentic.

You can return your order/item purchased within 3 days of the delivery date. All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 3-day return policy, we reserve the right not to refund you with a voucher. We request that you cover the delivery cost.

Please use your shipping service (with tracking number) and return it to the following address:

Artsi Ifrach
4 Bd El Mansour Eddahbi, Résidence Flocon De Neige, Guéliz
40000, Marrakech,Morocco.
info@maisonartc.com
+212 619127058

(all costs will be at your expense and we will not be able to accept liability for lost or damaged returns).

Once we have received, inspected and approved your return, please allow 3 - 7 working days (depending on peak times) for your voucher to be processed.